24/7 Medical Equipment Monitoring
We enhanced Canon Medical Systems' monitoring system to reduce downtime, cut operational costs, and extend the lifespan of diagnostic equipment.
Lack of agile monitoring puts
critical equipment and diagnostics at risk.
Case Overview
Canon Medical Systems do Brasil is the Brazilian subsidiary of Canon Medical Systems Corporation, specializing in the distribution, technical support, and specialized services for diagnostic imaging equipment - such as MRI, CT scans, angiography, ultrasound, and X-ray.
Continuously monitoring this equipment is a complex task, as each machine features multiple checkpoints that must be tracked to ensure optimal performance.
The mission was to ensure that every piece of equipment, deployed in hospitals and clinics across the country, was always operating within standard parameters - enabling a rapid response to any anomaly without relying on on-site technical visits for every incident.
What We Developed
We built an intelligence platform that integrates, monitors, and processes data in real time, featuring smart alerts and remote access capabilities. This allows us to turn data into actionable insights that maximize equipment uptime and reliability.
Network Infrastructure and Security
We designed the entire communication architecture connecting hospitals, clinics, and Canon, fully supporting healthcare and security standards such as DICOM, HL7, and HIPAA.
Automated Deployment and Configuration
The setup process was fully automated, minimizing human error and accelerating the deployment of new equipment.
Remote Maintenance Access
We implemented secure remote access modules, eliminating the need for on-site visits for the vast majority of service requests.
Comprehensive Monitoring
The platform continuously tracks ambient temperature, humidity, and power quality/capacity - environmental factors that directly impact equipment performance and lifespan.
Real-Time Alerts
Smart, automated notifications are triggered by any adverse event, ensuring a rapid response and significantly reducing equipment downtime.
Use Case: Cryogenic System Monitoring
One key application is the monitoring of MRI cryogenic systems, which rely on superconducting magnets cooled by liquid helium to approximately -270°C.
We continuously track variables such as helium levels, temperature, and pressure to detect deviations before they lead to critical failures - such as a quench - and result in costly losses for Canon and its clients.
Results
Predictive maintenance for medical equipment
Reduced on-site maintenance costs
Enhanced safety for medical operations
Extended lifespan of system modules